“Great service today. Everyone very professional. Had a slight technical issue and James came out and fixed it in a brief period of time. I am totally satisfied.”
Michael
DFW Area · via Google
Certified technicians servicing Generac, Kohler, and Champion generators for homes and businesses across DFW. Annual tune-ups, emergency repair, all brands.
Everything your generator needs to stay ready — from routine annual care to emergency same-day diagnosis.
Your weekly self-test only confirms the unit starts.Our maintenance visit goes deeper — spark plugs, air filter, oil and filter change, battery and terminal service, and a power outage simulation that makes the generator prove it transfers and takes the load.
Generator won't start? Running rough? Alarm light on? Ourtechnicians diagnose and repair faults across all three brands — Generac, Kohler, and Champion — including units installed by other companies.
Some problems cannot wait. We run genuine 24/7 emergency servicefor homes and businesses across DFW when a failed unit puts your property or operations at risk — same day and next day where the situation allows, with six technicians and five service trucks covering the metroplex. After-hours and emergency rates apply depending on the circumstances, and we will tell you what they are before we roll. Call (817) 439-9009.
Most standby generators run a brief self-test once a week. This confirms the unit starts — but tells you nothing about transfer switch integrity, battery health, or whether the engine will sustain full load during an actual outage. A self-test is not a service.
Oil and filter change, spark plug inspection, air filter replacement, battery load test, fuel system check, transfer switch test, and a full load run. We also verify your manufacturer warranty registration is current.
All three brands recommend service every 12 months or 200 hours. Skipping can void your warranty — and means you won't know the unit has a problem until you need it most. Across DFW, schedule your tune-up in spring before peak Texas summer heat.
A generator that fails during a power outage is worse than no generator at all. If your unit won't start, is running rough, or has shut itself off unexpectedly — do not wait. Call us.
Common Issues We Diagnose & Repair
We service Generac, Kohler, and Champion — including units not originally installed by HomeSafe.
(817) 439-9009 Request Emergency Service →An outage is exactly when you find out whether your generator works. If it does not, that is an emergency, and it is the one call we take at any hour.
A unit that will not start during an active outage. A unit that starts and then shuts down under load. A transfer switch that does not transfer. A fault code on a generator carrying a home with medical equipment, a well pump, or a business that cannot close.
Anything burning, smoking or arcing is a call to make immediately, rather than after reading the rest of this page.
You describe what the control panel is showing. That one detail often identifies the fault before anyone leaves the shop, which is the difference between one visit and two.
We tell you what we think it is, what the call-out will cost given the hour and the circumstances, and when we can be there. Then you decide. Five service trucks and six technicians cover the metroplex, which is what makes same-day and next-day response a schedule rather than a hope.
We service Generac, Kohler, Champion, Briggs & Stratton and Cummins, whoever installed them. We are a factory-authorized warranty service provider for Generac and Champion, so warranty work on those units is handled here rather than sent back to the original installer.
After-hours and emergency rates apply and depend on the hour, the distance and what the job turns out to be. We quote them on the phone before we dispatch.
Routine faults on a working generator are not emergencies, and we will tell you so rather than charge you an emergency rate to hear it.
Generator down right now
(817) 439-900924/7, every day, including holidays
Request Emergency ServiceYou can book a single service visit whenever you need one. Most homeowners and businesses put their generator on a plan instead, so the visits happen on schedule without anyone having to remember them. Every plan covers the same work on every visit — the full checklist is below. The only difference is how often we come out.
The full preventive maintenance service once a year, timed for the fourth quarter so your unit is checked and ready before winter storm season.
Best for a newer residential standby unit with light annual run hours.
Twice-yearly service, scheduled either side of the two seasons that actually take generators out in North Texas — summer heat and winter ice.
Best for most DFW homes, and any unit that has run through a real outage in the last year.
Service every quarter, with oil and filter changes twice a year and a full inspection at every visit. The closest thing to never thinking about your generator.
Best for commercial sites, liquid-cooled units, and anywhere an outage stops work or spoils stock.
We connect your generator through Generac Mobile Link, over WiFi or cellular, and watch its status daily. If it reports a fault, we know before you do — which matters most for the failures that happen quietly, weeks before the outage that would have exposed them.
Monitored customers go to the front of the queue — service within 48 hours of a fault being flagged, weather permitting.
Plan pricing depends on the size of your generator. Tell us the model and we will give you the number for each plan, with no obligation to take one.
Here is exactly what our technicians cover on every service visit — no guesswork, no hidden line items. Every visit ends the same way: we simulate an outage and confirm the generator actually takes the load.
If we find anything that needs repair, we will tell you before we do the work — and give you a clear, fixed price. No surprises.
Already have a generator installed by someone else? We service it regardless of who put it in — including brands we do not sell.
All Generac modelsincluding Guardian and Protector series
Kohler RES and commercialstandby units
Champion home standby andportable units
We also service Briggs & Stratton and Cummins units — brands we do not sell, but do maintain and repair. We are a factory-authorized warranty service provider for Generac and Champion, so warranty work on those units can be handled here rather than sending you back to whoever installed them.
Not sure which brand you have? Bring us the model number and we will confirm compatibility before we book.
Real reviews from generator owners across DFW and North Texas.
“Great service today. Everyone very professional. Had a slight technical issue and James came out and fixed it in a brief period of time. I am totally satisfied.”
“The HomeSafe team did an excellent job in all aspects of our generator install. The customer service, attention to detail, and continued communication before, during, and after was great and very much appreciated. We highly recommend HomeSafe.”
“Fabulous product and service. Nick & Justin and team have gone above & beyond with top-notch service. They willingly disconnected and stored our unit for us.”
HomeSafe is locally owned and operated. Nick Bieghler founded it in Fort Worth in 2021 and still runs it, and every visit runs under our own electrical contractor licence. Five service trucks and six technicians cover the metroplex, so a service call is a scheduled visit rather than a wait for the next available slot. Offices in Fort Worth, Dallas and Plano.
We handle Generac service, Kohler service, Champion service and repair on Briggs & Stratton and Cummins units, whoever installed them. Factory-authorized warranty service provider for Generac and Champion.
Annual professional service is the standard recommended by Generac, Kohler, and Champion — every 12 months or every 200 hours of runtime, whichever comes first. In DFW, we advise scheduling in spring before peak summer heat. If your generator ran extensively during a multi-day outage, schedule a post-outage inspection regardless of timing — extended runtime accelerates wear on oil, filters, and spark plugs.
First, check the circuit breaker on your main electrical panel and confirm the unit has a fuel supply. Ensure the control switch is not set to "off." Check the control panel display for any alarm or error codes. If the unit shows a code you cannot identify, call us at (817) 439-9009 — describing what you see on the panel helps us diagnose remotely before we arrive.
Yes. We service Generac, Kohler, Champion, Briggs & Stratton and Cummins generators across DFW and North Texas regardless of who installed them. Bring your service history if you have it — if you do not, we start with a diagnostic inspection and give you a clear picture of the unit's condition before recommending any work.
No — service by a certified technician protects your warranty, it does not threaten it. Our technicians are factory-certified for all three brands. What can void your warranty: non-certified work, non-approved parts, or skipping scheduled service entirely. Annual certified service is one of the clearest ways to keep your warranty valid and enforceable.
A standard annual tune-up takes 1.5 to 2 hours for most residential units. A diagnostic visit for a reported fault takes 1 to 3 hours depending on what we find. We give you a specific time window when you book — not an open-ended all-day appointment. If a repair requires parts we do not have on the truck, we will tell you same-day and schedule the follow-up promptly.
Yes. HomeSafe services backup generators for restaurants, medical offices, retail properties and small businesses across Dallas, Plano, Frisco, Allen, Coppell and the wider DFW metroplex. Commercial units often run more frequently and may need service intervals shorter than 12 months depending on runtime and load. Our commercial generator service and maintenance page covers plans, load bank testing and remote monitoring for multi-site and higher-uptime properties. Call (817) 439-9009 to discuss a schedule for your property.
Yes. Single service visits are available if you would rather book as you go, and most customers move onto a plan instead. Plans run annual, bi-annual or quarterly, and every plan covers the same work. Only the frequency changes. Generac Mobile Link remote monitoring is available alongside any plan and adds priority response when it flags a fault. Tell us the model of your generator and we will tell you which interval makes sense for it.
It depends on the size of your generator and how often you want it visited, which is why you will not find a price list here. An air-cooled residential unit on an annual plan and a liquid-cooled unit on quarterly visits are different numbers, and quoting a single figure for both would mean one of you was being misled. Tell us the model and the interval you want and we will give you the number for your unit. Diagnostic and repair visits are quoted separately, and we tell you the cost before we do the work.
Annual tune-ups, emergency repair, and honest diagnostics from DFW's trusted generator service team. All brands welcome — no obligation, no hard sell.
Annual tune-ups, emergency repair, and honest diagnostics from DFW's trusted generator service team.