Privacy Policy

HomeSafe Generators & Electrical ("HomeSafe," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit homesafetx.com or contact us, how we use it, and the choices you have.

Information We Collect

Information you give us. When you request a quote, book service, or contact us, we may collect your name, email address, phone number, property address, and any details you provide about your home or project.

Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, pages viewed, and the date and time of your visit. We collect this through cookies and similar technologies (see "Cookies" below).

How We Use Your Information

We use the information we collect to:

• Respond to quote requests, questions, and service inquiries;
• Schedule assessments, installations, and service appointments;
• Provide warranty, maintenance, and follow-up support;
• Improve our website, services, and customer experience;
• Send you information about your project or, where permitted, occasional updates and offers; and
• Comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We may share it only with:

• Service providers who help us operate our business (e.g., scheduling, hosting, email, or analytics providers), under confidentiality obligations;
• Manufacturers or financing partners where necessary to fulfill a request you've made (for example, warranty registration);
• Legal authorities when required by law or to protect our rights, property, or safety.

Text Messaging (SMS)

If you provide your mobile phone number when you request a quote, submit a form on our website, or otherwise contact us, you agree that HomeSafe Generators & Electrical (operated by Texxas Power Home Services LLC) may contact you by phone, text message, or email about your inquiry. This includes texts to introduce our team and to schedule a free in-home estimate. Where your request came to us through a manufacturer such as Generac, we use your information only to respond to that request.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message, and you can reply HELP for help or contact us at (817) 439-9009. Consent to receive text messages is not a condition of any purchase.

We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Mobile information shared with service providers who help us send messages is used only to deliver those messages and is not shared for any other purpose.

Cookies & Analytics

Our website uses cookies and similar technologies to remember preferences and understand how visitors use the site. We use third-party analytics and advertising tools for this purpose, including Google Analytics, Google Ads, and Meta (Facebook and Instagram) advertising tools. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

Data Retention

We keep personal information only as long as needed to provide our services, meet legal and warranty obligations, and resolve disputes, after which it is securely deleted or anonymized.

Your Choices & Rights

You may:

• Request access to, correction of, or deletion of the personal information we hold about you;
• Opt out of marketing communications at any time using the unsubscribe link or by contacting us;
• Ask questions about how your information is handled.

To exercise any of these, contact us using the details below. Texas residents and residents of other jurisdictions may have additional rights under applicable law.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

Third-Party Links

Our site may link to third-party websites (such as manufacturer or review pages). We are not responsible for the privacy practices of those sites; please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.

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